Trademark Notification Policy

Effective Date: September 4, 2023

Our Terms of Service, Service Level Agreement, Privacy Policy, Cookie Policy, Data Processing Addendum, DMCA Copyright Policy, Acceptable Use Policy, and Affiliate Program Policy are incorporated into this Trademark Notification Policy whenever applicable. Together, they form a binding contract between you and us.

Any capitalized words used but not defined in this Trademark Notification Policy have meanings as provided in the Terms of Service.

  1. NOTICE OF INFRINGEMENT
    1. If you are a trademark owner who believes that material being hosted on our Service violates your trademark rights, you can send a notification of alleged infringement. To do so, please send a notice to the Designated Agent listed below that includes all of the following information:
      1. A physical or electronic signature of a person authorized to act on behalf of the owner of the trademark that has been allegedly infringed.
      2. Identification of the trademark that is being infringed. If this is a registered trademark, you should include the registration information; if it is not a registered trademark, please provide a description or a copy of the trademark at issue.
      3. Identification of the material you believe is infringing your trademark. This should include the URL where such material may be found (if one exists), and any other information (including IP address) that will enable us to locate that material.
      4. Your contact information, including address, telephone number, and e-mail address.
      5. A statement that you have a good faith belief that the material is not authorized by the trademark owner, its agent, or the law.
      6. A statement made under penalty of perjury that the information provided is accurate and that the notifying party is authorized to make the complaint on behalf of the trademark owner.
    2. We will review your notice for accuracy, validity, and completeness. If we find that it satisfies these requirements, we will forward the notice to the customer or user associated with the allegedly infringing material.
    3. False statements in your written counter-notice can lead to civil or criminal penalties.
  2. OUR AGENT
    1. Our Trademark Agent for notice of claims of trademark infringement can be reached as follows:
      • Trademark Agent / RAPYD – FZCO
        Premises No: DSO-THUB-G-D-FLEX-G032C
        Building Name: THUB
        Area Name: Dubai Silicon Oasis, Dubai, UAE
        Phone Number: +61478040904
        E-mail: [email protected]
      • Courier address:
        Trademark Agent / RAPYD – FZCO
        Legal Department
        Premises No: DSO-THUB-G-D-FLEX-G032C
        Building Name: THUB
        Area Name: Dubai Silicon Oasis, Dubai, UAE
    2. We will not open attachments under any circumstance. You must provide any necessary information in plaintext.
  3. CONTACT INFORMATION
    1. The Services are owned and operated by RAPYD – FZCO, with business address at Premises No: DSO-THUB-G-D-FLEX-G032C, Building Name: THUB, Area Name: Dubai Silicon Oasis, Dubai, UAE. You may contact us by sending correspondence to the foregoing address or by emailing us at [email protected].