Refund Policy

Effective Date: January 30, 2024
Last Updated: September 12, 2024

At Rapyd, customer satisfaction is our top priority. This Refund Policy details our commitment to providing a fair and transparent process for handling refunds, ensuring minimal impact on your experience with our Services.

1. SCOPE AND INTEGRATION
   1. This Refund Policy is integral to our Terms of Service and other associated policies, forming a binding agreement between you and Rapyd.
2. REFUND ELIGIBILITY
   1. Customers are eligible for a full refund within 14 days of new subscriptions, applicable to all our services.
   2. Refunds are processed to the original payment method within up to 7 days.
   3. Add-ons and overages incurred within the first 14 days are not refundable.
   4. No prorated refunds are available for subscription cancellations; services remain active until the next renewal date.
3. REQUESTING A REFUND
   1. To request a refund, contact [email protected] or use the live chat support in your dashboard.
4. EXCEPTIONS
   1. Refunds exclude add-ons and overages incurred within the first 14 days.
   2. Subscription cancellations and changes (upgrades/downgrades) do not affect refund eligibility.
5. CONTACT INFORMATION
   1. For queries related to refunds or our services, reach out via [email protected]. Our support team is available 24/7 to assist you.

This policy ensures that your experience with Rapyd is risk-free and satisfactory, allowing you to explore our services with confidence.