Our Feedback Portal is Now Live and Getting Help is Easier Than Ever

We’re excited to announce two major features designed to enhance your support experience and give you a voice in product development: the Get Help button and the Rapyd Feedback Center.

What’s New

Get Help Button

The Rapyd dashboard now includes a “Get Help” button in the main menu containing four sections:

• Resources: Links to the Getting Started Guide, Knowledge Base, and Rapyd Blog
• Product: Access to feedback submission, product roadmap, and changelog
• Support: Live chat option and ticket viewing for existing support cases
• Account Support Plan: Information about your support plan with management options

Rapyd Feedback Center

You can access the feedback portal at feedback.rapyd.cloud with three main tabs:

• Feedback: An interactive board for posting and viewing community feedback
• Roadmap: Displays planned development features so you can see what’s coming
• Changelog: A running log of updates with context and implementation details

How It Works

Log into your Rapyd account and click the Get Help button to submit feedback directly through a popup interface. Your feedback automatically posts to the feedback center. Alternatively, visit feedback.rapyd.cloud directly using your Rapyd Dashboard credentials to access all three tabs.