Faster checkouts. Free migrations. 
Say goodbye to lengthy troubleshooting! We’ve introduced a feature that allows you to grant temporary access to your dashboard directly to our support team. This enables faster issue diagnosis and resolution for problems affecting your websites or dashboard.
Key Benefits
- Faster Resolutions: Our support team can diagnose issues directly, leading to quicker fixes.
- Improved Accuracy: Access to relevant information enables more precise diagnosis.
- Simplified Communication: No need to explain technical details. The team can observe the issue themselves.
How It Works
To grant our support team access to your Rapyd dashboard:
- Log in to your Rapyd dashboard and click the “Get Help” button.
- From the dropdown menu, select “Support Access.”
- Click “Approve Rapyd access” to grant temporary access.
Built-in Security Limitations
- The support team can only view your dashboard, not perform sensitive actions like adding users or modifying billing.
- Access expires automatically after 14 days.
- You can revoke access anytime through the “Support Access” menu.
Learn More
For detailed instructions, visit the Knowledge Base article: “How to Give Dashboard Access to Rapyd’s Support Team” at support.rapyd.cloud.
