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Swift Support, Stellar Service:
The Rapyd Cloud Promise

Expertise at Your Service

Tap into Our Pool of WordPress Masters: Our support agents aren’t just tech-savvy; they’re WordPress connoisseurs, ready to tackle your challenges with expert precision.

Fast Response Times

Fast, Focused Support—Because Every Second Counts: With an average response time of 45 seconds, we ensure your queries are addressed quickly.

Always Available

We Never Clock Out: Full-Time Support, All Year Round: Our commitment is unwavering with 24/7/365 availability, ensuring we’re here whenever you need us.

Top Customer Satisfaction

Join Our Happy Clientele: Our customers’ satisfaction speaks volumes. With stellar satisfaction stats, we’re a support team that’s loved and trusted.

24/7/365 Monitoring

Your Site’s Guardian Angels: Rest easy knowing our sysops team monitors your site round-the-clock, safeguarding against unexpected issues.

Free Migrations

Seamless Migrations, On Us: Migrate without migraines. Our Migration Team handles your site’s move with free migrations and little to no downtime, ensuring a smooth transition.

Get Started Now

  • Start a free trial
  • Create a Rapyd Cloud account
  • Choose your plan
  • Request a free migration
  • Launch your new super-fast website!
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View Plans

Less Waiting, More Solving.

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Our live chat responds on average, in under 45 seconds, valuing every second of your time.
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Our 97% customer satisfaction rating showcases our commitment to exceptional support.
/7/365
Our team is on standby 24 hours per day, 365 days a year, offering unwavering support to ensure that we’re there whenever you need us, day or night.

Enhanced and Elite Support Features

Priority Support
Around the Clock

Get priority live chat and ticketing 24/7/365, featuring expedited response times under our enhanced Service Level Agreements (SLAs).

Comprehensive
Application Support

Troubleshoot plugin and theme conflicts swiftly with the help of our expert support engineers, ensuring your applications run smoothly.

Tailored Infrastructure
Solutions

We help customize your tech stack and server settings including deploying specific packages and configurations to suit your unique needs.

Dedicated Account
Management

Receive personalized guidance and support from your dedicated account manager, committed to your success.

Exclusive 24/7 Private Slack
Access Elite Plans

Direct access to our team via Slack ensures your issues are addressed swiftly with real-time collaboration and expertise.

Direct Phone
Support coming soon - ELITE PLANS

Speak with our senior support engineers anytime for real-time, personal support to resolve urgent issues.

Compare Support Plans

Foundation – IncludedEnhanced – $100/monthElite – $500/month
24/7/365 Live Chat & TicketingStandard SLAEnhanced SLAElite SLA
Infrastructure & Platform Support
Application Support
Infrastructure & Platform Customization
Dedicated Account ManagerSenior Acct. Manager
24/7/365 Private Slack Channel
Phone Support

Learn more about our support plans.

This is what success looks like
with Rapyd

  • KC360
  • GetAConnect
  • English Pro
  • Sudhir Shivaram Photography

KC360 faced challenges with its previous
host, Cloudways. But once they found
Rapyd Cloud and experienced the personalized
support we provide, it proved to be a 

game-changer.

How they used Rapyd

Migrated from CloudWays to Rapyd for better support and performance.
Got direct assistance from Rapyd’s architect, Wes, to optimize site speed.
Overcame initial migration challenges with the help of Rapyd support.

What they achieved

Significantly faster site performance, enhancing user experience.
Personalized, responsive support addressing specific needs promptly.
Improved overall site functionality and speed, meeting modern user expectations.

GetAConnect overcame slow performance
and backend issues with HostGator by
migrating to Rapyd. Which significantly
improved their site speed and customer
experience.

How they used Rapyd

Migrated from HostGatorto Rapyd’s Startup Level 1 plan.
Utilized Rapyd’s free migration service for a smooth transition.
Relied on Rapyd for migration during a personal emergency, and experienced a worry-free migration without follow-up.

What they achieved

Dramatically improved site speed, enhancing both front-end and back-end performance.
Successfully rebranded with easy 301 redirects.
Gained peace of mind with responsive and supportive customer service.

English Pro Tips switched from Cloudways
to Rapyd, addressing performance issues
and ensuring their app’s seamless
operation. But what surprised them the 

most was the top-class support.

How they used Rapyd

Migrated from Cloudways to Rapyd’s Performance Level 1 and Start Level 1 packages.
Used Rapyd’s free migration service for a smooth transition.
Relied on Rapyd’s support for site reconstructions and upgrades.

What they achieved

Significantly improved site performance and speed.
Now able to maintain client satisfaction with enhanced support from Rapyd.
Optimized costs by utilizing Rapyd’s Web Application Firewall (WAF).

Sudhir Shivaram Photography
switched to Rapyd after a disappointing
experience from previous hosting. This
now enjoys better performance and
enhanced support.

How they used Rapyd

Migrated from Vultr high-frequency server to Rapyd’s Performance Level 5 plan.
Utilized Rapyd’s free migration service, experiencing a smooth and efficient process.
Relied on Rapyd’s technical support for seamless server transitions and upgrades.

What they achieved

Significantly improved site performance, handling up to 750 virtual users without issues.
Enhanced support experience with prompt and knowledgeable assistance.
A stable and fast platform, delighting their 15,000+ users and 10,000 subscribers.
Try Rapyd Free

Need Expert WordPress Support
You Can Count On?

Start your journey to a lightning-fast site today. Wave goodbye to support
woes and welcome a world of seamless solutions!

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What Rapyd Customers are saying

Frequently Asked Questions