How TCM Academy Slashed Their Customer Complaints by 100%

The TCM Academy is a leading online platform for continuing Traditional Chinese Medicine (TCM) education. It faced frequent website performance issues that hindered its ability to deliver a seamless learning experience.

After switching to Rapyd hosting, they achieved a significant performance boost. They also eliminated customer complaints to zero and gained valuable security features. All while enjoying cost savings compared to their previous provider.

About TCM Academy

TCM Academy was founded by the visionary Dr. Yair Maimon, a renowned clinician and teacher with over 30 years of experience in TCM and oncology research. It offers a unique online learning environment powered by tools like BuddyBoss and LearnDash. The academy’s in-depth programs and advanced courses are led by the world’s leading TCM and conventional medicine experts. They provide students with a comprehensive understanding of Eastern and Western medical practices.

The TCM Academy needed to ensure the quality of its content and the user experience for its students. This is mainly because their students learn remotely from the comfort of their homes or offices. Recognizing the crucial role of website performance in ensuring a smooth learning journey, Dr. Maimon sought a reliable hosting solution that could guarantee optimal speed and stability.

The Challenge

Prior to Rapyd, the TCM Academy hosted its website on a 16GB Digital Ocean server for a $170 per month fee. However, it still experienced frequent performance issues, which resulted in slow page loading, gateway timeouts, and frequent customer complaints.

“The site was very slow even though we scaled it to this level, especially when running events with multiple people online at once,” shared Dr. Maimon.

The Solution

Learning about Rapyd through their developer, Paul Brian, the TCM Academy opted for the Startup Level 4 plan, hoping to increase their website performance. When asked, D. Maimon shared that he initially had doubts about choosing Rapyd, “Had doubts due to the recent launch (of Rapyd),” shared Dr. Maimon.

However, his doubts soon started getting cleared, especially after utilizing the free migration service offered by Rapyd, which ensured a smooth transition.

The Outcome

Since switching to Rapyd, the TCM Academy has witnessed a dramatic improvement in website performance. Customer complaints regarding slow loading times and timeouts have completely vanished.

“Performance has increased considerably,” Dr. Maimon confirms.

Beyond performance, Rapyd provided the TCM Academy with significant cost-to-value ratio and security benefits. “We are paying slightly less now and getting so much more value with all the security features such as Patchstack,” he added.

They also loved that Rapyd has top-class caching solutions specifically designed for dynamic websites. “All the caching features set specifically for dynamic sites (OP Cache, Object Cache, Redis, Litespeed Cache) really improve performance,” he shared.

The TCM Academy’s experience with Rapyd hosting is a testament to the platform’s ability to deliver exceptional performance, user experience, and security at a competitive price point. Dr. Maimon praises the positive impact on their operations Rapyd: