KC360, a leading international higher education consultancy supporting Third Culture Kids (TCKs), was facing a downward performance using their hosting, coupled with ineffective support response. To overcome these issues, they migrated to Rapyd. They now enjoy faster loading times, enhanced security, and exceptional support, solidifying their decision to switch.
Customer Introduction
KC360 supports Third Culture Kids (TCKs) through the college search and admission process. It is the brainchild of Kristi Steele, a TCK and former college recruiter. KC360 offers invaluable resources and online communities specifically designed for their unique needs.
David Hare, Chief Operation Officer at KC360, brings a wealth of experience to the team. He has extensive practical experience in various sectors of the field of social enterprise. And that helps KC360 provide solutions that make a tangible difference.
Problem
Prior to Rapyd, KC360 hosted their website on multiple platforms before. “We were previously hosted at Cloudways on Digital Ocean servers, for about three years, having moved on from Godaddy hosting”, David shared with us.
They initially experienced a significant performance boost after moving to Cloudways. However, they faced declining effectiveness in service and support over time. Due to decreased performance, their BuddyBoss-powered community app began experiencing increasing load times.
In his words, “With a decrease in the effectiveness of Cloudways services, the ability for their support remains effective, and we noticed Buddyboss’ APP was slowly getting longer load times even after we added expensive increases in applied hosting services.”
“As our customers rely entirely on our expertise and have 100% belief in our relationship, we were the only ones who were becoming frustrated with the hosting platform,” David shared.
Solution
KC360 was already a BuddyBoss customer. They immediately jumped in when they knew that the team behind BuddyBoss was launching a cloud hosting service. “There were no doubts”, David told us.
David believed that Rapyd’s compatibility with BuddyBoss could technically upgrade his platform. “I knew we were about to get a serious technology boost after a great deal of comparative match-making was done over a few weeks between what was being offered and what we were using at Cloudways”, he shared.
With good faith in mind, they decided to migrate their website. KC360.CO opted for Performance Level 1 and Start Level 1 packages with the Enhanced Support Plan. The free migration service, facilitated by Rapyd, was remarkably smooth and successful.
“Breathtakingly successful!! Breathtaking!! The most exhilarating way to start 2024,” David exclaimed, reflecting on the seamless migration experience.
Results
The switch to Rapyd resulted in a dramatic performance improvement. While they could not asses exact numbers, KC360 experienced a significant increase in performance, leading to faster loading times and a more seamless user experience for their clients.
“I don’t know the numbers – but it must be 100’s of percentages increased in performance metrics”, David shared.
Furthermore, the WAF (Web Application Firewall) included in Rapyd’s solution allowed KC360 to drop their previous security service, leading to cost savings. This came on top of exceptional technical support provided by Rapyd.
Conclusion
Since migrating to Rapyd hosting, KC360 has significantly improved its website performance and user experience. With newfound confidence in its hosting infrastructure and exceptional support, KC360 is optimistic about continued growth and delivering the best possible service to its clients.
“Our clients haven’t noticed, because the service we provide through KC360’s LMS and our clients’ online communities powered by Buddyboss are targeted at unique market sectors who have never had access to these sorts of services: any performance would have been ok – but we only want the best for our clients, so it matter more to us”, David emphasized.
