Balanced Veterans Network, a non-profit dedicated to veteran wellness, struggled with a slow website and limited community features that hindered its ability to serve veterans effectively. Rapyd hosting came to the rescue, providing BVN with the speed, robust community functionalities, and exceptional customer service needed to create a thriving online community for veterans.
Customer Introduction
Balanced Veterans Network (BVN) is a non-profit organization with a mission to empower veterans and their families through education, community, and alternative wellness practices. Melissa Tew, COO and a Navy veteran herself, understands veterans’ unique challenges and is passionate about providing them with the resources they need to thrive. BVN offers various initiatives like Community, Mental Wellness, Movement, Operation 1620, and Project Triangle. They all help veterans achieve holistic well-being and a renewed sense of purpose.
Problem
BVN’s previous hosting provider presented significant challenges that hindered their ability to serve veterans effectively online. The website was slow, impacting user experience and also making it difficult for veterans to access resources efficiently.
“Our previous host was slow,” said Melissa Tew, COO of Balanced Veterans Network. “It didn’t have the community integration options we wanted, and their customer support was lacking.” These hurdles meant that Veterans relied on Facebook to interact because of these hurdles. And didn’t always feel secure for the members.
BVN emphasizes fostering a safe and supportive online environment. So, forcing members to rely on an external platform wasn’t ideal. “Our customers had to use Facebook to interact which doesn’t always feel safe,” Mellissa shared.
These limitations posed a significant obstacle to BVN’s mission.
Solution
After repeatedly experiencing frustration with their previous provider, the Balanced Veterans Network team discovered Rapyd hosting through BuddyBoss, the platform powering their website.
“BuddyBoss (team) told us about Rapyd after we complained many times about how slow their platform made our website,” said Melissa. Rapyd’s commitment to speed directly addressed BVN’s primary concern.
BVN was impressed by Rapyd’s dedication to customer service.
As a result of this dedicated support, BVN can now focus on its mission without technical roadblocks.
Results
The switch to Rapyd hosting has been transformative for Balanced Veterans Network. Website speed has increased significantly. “While we struggled to succeed with our platform speed and performance, everything changed once we found Rapyd,” Shared Mellissa.
It also provided veterans with a much smoother user experience. “Immediately, we found our customers were happier with the speed of their experience,” said Melissa.
“Now, our veterans feel they can express themselves more freely on our website,” Melissa added.
Conclusion
The success story of Balanced Veterans Network exemplifies the transformative power of reliable, feature-rich hosting. With a faster website and responsive hosting, BVN can continue providing essential resources and fostering a sense of belonging for veterans.
By leveraging Rapyd hosting, BVN is not a slow website anymore. Thus, Veterans now have a faster, more secure platform to connect, share experiences, and access resources that can improve their well-being.
Melissa concluded, “If BuddyBoss did anything right, it was bringing Rapyd into the picture.”
