{"id":17647,"date":"2024-01-30T22:30:00","date_gmt":"2024-01-30T22:30:00","guid":{"rendered":"https:\/\/rapyd.cloud\/blog\/?p=17647"},"modified":"2026-02-27T22:34:06","modified_gmt":"2026-02-27T22:34:06","slug":"manage-support-plans-from-the-dashboard","status":"publish","type":"post","link":"https:\/\/rapyd.cloud\/blog\/manage-support-plans-from-the-dashboard\/","title":{"rendered":"Our Support Plans Are Live and Ready to Help You Reach True Peace of Mind"},"content":{"rendered":"\n<h2 id=\"whats-new\" class=\"wp-block-heading\">What&#8217;s New?<\/h2>\n\n\n\n<p>Support plan add-ons are now available for purchase. The Enhanced and Elite support plans offer premium benefits including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improved SLAs<\/li>\n\n\n\n<li>Deeper levels of troubleshooting<\/li>\n\n\n\n<li>Dedicated account manager<\/li>\n\n\n\n<li>Dedicated Slack Channel (Elite only)<\/li>\n<\/ul>\n\n\n\n<p>These features enable deeper support access for managing your website, though the team remains committed to providing excellent support at all levels.<\/p>\n\n\n\n<h2 id=\"how-it-works\" class=\"wp-block-heading\">How It Works<\/h2>\n\n\n\n<p>The support add-on can be purchased in the&nbsp;<strong>Billing<\/strong>&nbsp;area of the dashboard. Navigate to&nbsp;<strong>Billing &gt; Support plan &gt; Upgrade<\/strong>&nbsp;to get started.<\/p>\n\n\n\n<p><strong>Foundation Support<\/strong>&nbsp;is included for free with every Rapyd account.<\/p>\n\n\n\n<p><strong>Enhanced Support<\/strong>&nbsp;($100\/month) is offered free of charge for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All Performance Plans<\/li>\n\n\n\n<li>Enterprise Level 1 and 2<\/li>\n<\/ul>\n\n\n\n<p><strong>Elite Support<\/strong>&nbsp;($500\/month) is offered free of charge for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enterprise Level 3, 4, and 5<\/li>\n<\/ul>\n\n\n\n<p>Support plans require a minimum 6-month commitment. For questions about which plan is right for you, contact success@rapyd.cloud.<\/p>\n\n\n\n<h2 id=\"learn-more\" class=\"wp-block-heading\">Learn More<\/h2>\n\n\n\n<p>See our knowledge base article &#8220;Understanding Rapyd&#8217;s Support Plans&#8221; for additional information.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"What&#8217;s New? Support plan add-ons are now available for purchase. The Enhanced and Elite support plans offer premium&hellip;\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","om_disable_all_campaigns":false,"_eb_data_table":"","csco_post_fleet_bg_color":"","csco_post_fleet_image_id":0,"csco_post_fleet_text_color":"","full_width_enabled":false,"csco_singular_sidebar":"","csco_page_header_type":"","csco_header_bg_color":"","csco_appearance_masonry":"","csco_page_load_nextpost":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0,"footnotes":""},"categories":[38],"tags":[],"class_list":{"0":"post-17647","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-news","7":"csco-post-header-type-fleet","8":"cs-entry","9":"cs-video-wrap"},"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/rapyd.cloud\/blog\/wp-json\/wp\/v2\/posts\/17647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rapyd.cloud\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rapyd.cloud\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rapyd.cloud\/blog\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/rapyd.cloud\/blog\/wp-json\/wp\/v2\/comments?post=17647"}],"version-history":[{"count":1,"href":"https:\/\/rapyd.cloud\/blog\/wp-json\/wp\/v2\/posts\/17647\/revisions"}],"predecessor-version":[{"id":17652,"href":"https:\/\/rapyd.cloud\/blog\/wp-json\/wp\/v2\/posts\/17647\/revisions\/17652"}],"wp:attachment":[{"href":"https:\/\/rapyd.cloud\/blog\/wp-json\/wp\/v2\/media?parent=17647"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rapyd.cloud\/blog\/wp-json\/wp\/v2\/categories?post=17647"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rapyd.cloud\/blog\/wp-json\/wp\/v2\/tags?post=17647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}